​Restrictions on use of Forward Edge-AI Information on Bid and Proposals

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Executive Summary

The IRS Technology Business Management (TBM) Data Analytics initiative is designed to enhance financial transparency, optimize IT spending, and improve decision-making across the agency. By leveraging TBM frameworks and data analytics, the IRS aims to gain deeper insights into IT costs, resource allocation, and operational efficiencies.

Challenge: Analyzing the Total Cost of Ownership (TCO) for Work Request Management System (WRMS) is challenging due to lack of cost transparency, inconsistent data processing, and limited financial insights. Without a standardized approach, identifying direct and indirect costs—such as acquisition, maintenance, training, and operations—becomes inefficient, leading to suboptimal resource allocation and spending decisions.

Solution: TCO includes direct and indirect costs of an investment, such as acquisition, maintenance, training, and operations. This project aims to improve TCO analysis for WRMS (Application focus and ties to its Service) by enhancing cost transparency, standardizing data processing and collection, and integrating financial insights to optimize expenditures and resource allocation.

Return on Investment